Refund & Returns Policy

1. Your right of withdrawal

Under EU Directive 2011/83/EU on consumer rights (implemented into UK law via the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you have the right to withdraw from your purchase contract within 14 calendar days of the day on which you, or a third party indicated by you (other than the carrier), takes physical possession of the goods.

This right applies without giving any reason. To exercise the right of withdrawal, you must inform us of your decision by an unambiguous statement (e.g. a letter sent by post or email) before the withdrawal period has expired.

2. How to return an item

To initiate a return:

• Contact us at returns@rejuvenclearex.world or write to The Everly Nutrition Ltd, 12 Linden House, Borough High Street, London SE1 1JX, United Kingdom.
• Include your name, order reference number, phone number and the reason for return (optional, but helpful).
• We will confirm your return request within 2 business days and provide return instructions and a return address.
• Return the goods within 14 days of the date on which you notified us of your decision to withdraw.

You may use the model withdrawal form template below, or any other clear statement.

3. Conditions for return

• Unopened boxes only. For hygiene and food safety reasons, we cannot accept returns of opened boxes or partially used sachets.
• The box must be in its original condition and packaging, undamaged and with all seals intact.
• Returns must be initiated within 14 calendar days of delivery and goods must be returned within a further 14 days of notifying us.

4. Return shipping costs

You are responsible for the cost of returning the goods unless the goods are defective or were sent in error by us. We recommend using a tracked postal service, as we cannot be held responsible for items lost in return transit.

If the return is due to our error (wrong item, damaged in transit, defective product), we will cover the cost of return shipping and arrange collection where possible.

5. Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 calendar days. Refunds will be made using the same payment method used in the original transaction (or, for payment on delivery, by bank transfer to the account you specify). We may withhold the refund until we have received the returned goods or until you have supplied evidence of having sent back the goods.

We will refund the full product price paid. Outbound delivery costs are refunded only to the value of the standard delivery rate; we will not refund any additional costs if you chose a more expensive delivery option.

6. Defective or damaged goods

If your order arrives damaged or defective, please contact us within 48 hours of delivery at returns@rejuvenclearex.world with a description and, where possible, photographs of the damage. We will arrange a replacement or full refund, including return shipping, at no cost to you.

7. Goods exempt from the right of withdrawal

The right of withdrawal does not apply to opened food supplement boxes due to health protection and hygiene reasons (Article 16(e) of Directive 2011/83/EU), once the seal has been broken. We therefore cannot accept returns of opened or partially used boxes unless they are defective.

8. Contact

Returns and refund enquiries: returns@rejuvenclearex.world
General: info@rejuvenclearex.world
Post: The Everly Nutrition Ltd, 12 Linden House, Borough High Street, London SE1 1JX, United Kingdom.